Problem hepatocytes?

TRL Guarantee

We’re sorry to hear that you had a problem with your TRL hepatocytes. If the problem was due to TRL we will be happy to replace the bad hepatocytes at no charge to you– that is the TRL guarantee. Please fill out this form and we will get the ball rolling.


Product Support Request

  • Best phone number at which to reach you.
  • Organization that purchased the hepatocytes.
  • The lot number of the problem hepatocytes.
  • Tell us about the hepatocyte problem you experienced. Please be specific about your preparation and handling of the hepatocytes.








We offer great discounts on bulk orders of cryopreserved hepatocytes. Contact us for more information.